Follow-Up Boost

Reach customers where they are most likely to respond — with AI-powered follow-ups delivered through iMessage.

Most trades companies rely on SMS for follow-ups without realizing many of those messages never reach the customer — or simply don’t get engagement.

Studies (including research shared by SendBlue) show:

  • iMessage “blue bubbles” receive up to 60% higher response rates compared to standard SMS (green bubbles).

Follow-Up Boost delivers your follow-ups through the channel customers already trust and use the most.

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The Problem:
SMS Is Becoming Less Reliable

Due to 10DLC restrictions:

  • Unregistered SMS messages may be blocked
  • Many “business-like” messages are filtered
  • Deliverability has dropped to 40–60%
  • Customers increasingly ignore SMS that feels automated

This means many companies are sending follow-ups their customers never see.

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The Solution:
Follow-Up Through iMessage

iMessage is not affected by 10DLC filtering.

With iMessage you get:

  • High visibility — iMessage is read far more often than SMS
  • Higher likelihood of engagement — studies show up to 60% better reply rates
  • A natural chat experience that feels personal
  • Consistent delivery — no carrier blocks, throttling, or registration fees

Follow-Up Boost integrates directly into native iMessage threads.

How Follow-Up Boost Works

Follow-Up Boost identifies who needs follow-up and sends:

  • Lead check-ins
  • Unapproved estimate reminders
  • Post-visit messages
  • Review invitations
  • Re-engagement messages
  • Missed call responses

Messages are context-aware, written in your voice, and delivered through iMessage for higher engagement potential.

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Before & After
Follow-Up Boost

Before:

  • SMS messages getting filtered or ignored
  • Inconsistent follow-up habits
  • Techs manually tracking conversations
  • Lost opportunities due to low visibility

After:

  • Follow-ups delivered on a channel with higher response probability
  • Consistent outreach without extra labor
  • Clear visibility into communication
  • A smoother customer communication experience
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SMS vs iMessage:
What the Data Shows

SMS (10DLC):

  • 40–60% deliverability
  • Carrier filtering and throttling
  • Business messages often flagged as spam

iMessage:

  • Nearly 100% deliverability
  • No carrier filtering or 10DLC rules
  • Messages feel personal, not automated
  • Up to 60% higher response rates compared to SMS
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Common Questions

  • Are replies guaranteed?

    No — but iMessage has statistically higher engagement rates.

  • Is this replacing my staff?

    No. It supports your team by handling repetitive communication.

  • Can customers tell it’s automated?

    Messages are natural and written in your brand voice.

  • Is iMessage really that much better than SMS?

    Studies and SendBlue data show significantly higher response rates for iMessage.

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Make Your Follow-Ups Match Modern Customer Behavior

Your customers already use iMessage all day. Your communication should meet them there.

302-603-6159
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